Just like an angle grinder, a washing machine can break down at some point. To avoid wasting time, people sometimes tend to send it to a landfill. However, it is still possible to repair it.

Murfy is a young company that is among the specialists in large appliance repair. If your microwave stops working, you can entrust it to the team.

You no longer need to purchase a new cooktop, oven, freezer, refrigerator or a dryer which often cost a lot. The technicians at Murfy are capable of restoring your appliance.

What is Murfy and what services does it offer in France?

There are over 200 million large appliances owned by French households. In case of a breakdown, their first instinct is often to replace them.

By creating Murfy, Guy Pezaku, Jérémy Lévêque, Adrien Agnel, Romain Martin, and Benjamin Blanchard decided to break this habit.

The company was founded in August 2018 in Paris. Its motto is repair rather than throw away. When these co-founders saw that millions of appliances are sent to recycling centers every year, they preferred to recover them to reduce waste.

The startup works with a team of qualified and experienced technicians. It is committed to urgent or complete restoration of large appliances.

Currently, it has more than 200 employees and is expanding into countless cities across France. Its repairers have permanent contracts or CDI.

Specifically, Murfy handles the repair of your dryer, dishwasher, washing machine and many other appliances. Just like lock changes, the team can perform home repairs.

The service cost may seem reasonable since the startup offers it at a flat rate. This includes not only the technician’s interventions but also their travel expenses.

That’s not all, the company also takes care of the collection of old appliances. With its skilled technicians, it can refurbish them.

Once the equipment is in excellent condition, Murfy offers refurbished appliances on the market. These products come with a 24-month warranty.   

How can I contact Murfy to get help at home?

Like a pressure washer, the refrigerator or the oven can suddenly break down. Often, this happens when you least expect it.

Instead of panicking, it is more practical to call the Murfy team. You can contact customer service directly during opening hours at the number 09.75.18.03.92. Otherwise, you can send them an email.

The startup is also accessible at any time via its official page. You just need to visit it and you will find all the answers to your questions.

What are Murfy’s rates and how are they calculated?

When your household appliance breaks down, you either throw it away and opt for a new item, or you plan to repair it.

Whether it is the first or the second option, you sometimes worry about the cost of the bill. To dispel your doubts, Murfy suggests a fixed repair package.

Type of service	Price incl. tax	What it includes	Specific conditions
Diagnosis + repair at home	About €85	– Technician travel – Complete diagnosis – Repair if possible	If the appliance is not repairable, Murfy offers a voucher or partial refund
Workshop repair	From €75	– Sending the appliance to the Murfy workshop – Diagnosis and repair – Return of the appliance	Valid for certain appliances such as coffee machines or vacuum cleaners
Spare parts	Variable (€10–50+)	– Supply of the part necessary for the repair	Included in the overall price if the part is available and compatible
“Self-repair” offer	From €29	– Access to video tutorials – Remote technical assistance – Part shipment	For users wishing to repair their appliance themselves
Training to become a repair technician	Free (via Pôle Emploi)	– 6 months technical training – Professional support	Accessible to motivated job seekers

This offer includes labor, necessary travel, as well as a 6-month warranty on the same technical issue.

During the intervention of a craftsman, it is possible that he detects two different problems. He can handle it more quickly if the repair does not require the use of a spare part.

For the repair of a small household appliance, you can budget 50 euros. If it is a cooktop, stove or a microwave oven, the package ranges between 90 to 100 euros.

If the breakdown concerns your dryer, dishwasher or washing machine, prepare a budget between 95 to 105 euros. For the freezer and the refrigerator, the service price reaches between 110 to 120 euros.

These costs are calculated excluding spare parts. If these are necessary for restoring the appliance, Murfy offers you a quote.

It may also be that the part is too expensive or unavailable. In this case, the amount of the fixed package can be converted into a voucher to replace your appliance with refurbished devices from the company.

Which areas does Murfy cover in France?

Murfy can intervene at home in many cities across the country, for example Bayonne, Lyon, Lille, Toulouse, Bordeaux, Dax, Metz, Rennes, Marseille, Strasbourg, Montpellier, Nancy, Nantes and of course Paris.

Even though Murfy is a young company, its success is well known throughout France. With a funding round up to 8 million euros, the company plans to develop its activity all over Europe, notably in Spain.

For now, it is present in 62 French municipalities and their surroundings. To benefit from its services, you just need to make an appointment. Don’t forget to mention your region. This helps to know if technicians can assist you or not.

What types of repairs can Murfy perform at my home?

The company’s goal is to provide assistance to all individuals who need it. It strives to meet their expectations by seeking all solutions to repair their household appliances.

Before the technician arrives at their home, the team can offer them diagnostic assistance or a self-repair tool. To access it, you first specify your device, for example, an induction cooktop or a built-in dishwasher.

Also mention the model, its frequency of use, and the type of problem you have noticed. Through tutorials, multiple avenues are presented to you to fix the breakdown.

If you cannot manage it, a household appliance repairer can come to your aid. They intervene directly at your home.

Their repair service covers countless devices including your washing machine, freezer or refrigerator, dishwasher or dryer, microwave oven or stove, and much more.

How can I make an appointment with a Murfy technician?

Your household appliance suddenly refuses to work. Yet, you need it for various reasons. There is nothing simpler than scheduling an appointment with a repairer at Murfy.

To do so, go directly to the company’s official website or more precisely to the client area. Just follow a few recommendations and you will be informed of the date of the technician’s intervention.

Murfy offers you the possibility to choose the time and day that suit you in just a few clicks. Up to 24 hours before the agreed date, you can cancel the appointment if you wish.

However, if you confirm the indicated time, you must be reachable at least 15 minutes before the scheduled time slot.

Likewise, you should plan to stay at home for 30 to 60 minutes during the repair. Be aware that a repair can also take time.

If the device is located at a height, be sure to specify this by email before the specialist’s arrival. They may be accompanied by another technician to lend a hand.

Does Murfy offer guarantees on the repairs performed?

As mentioned above, the startup does what is necessary to please its customers. For each intervention, it delegates the repair to a craftsman with recognized and certified skills.

This person has enriching experience in the field. Therefore, they have no difficulty repairing your device.

Moreover, they are equipped with the necessary tools to perform their tasks correctly. It is no surprise that their work is of high quality.

In any case, Murfy offers you a 6-month warranty on each repair. If you have any questions, do not hesitate to contact customer service.

What are Murfy’s intervention times in case of a repair request?

The duration of the repair mainly depends on several factors, namely the complexity of the problem and the type of equipment to be repaired.

For a state-of-the-art device, the expert must be cautious during the repair. This requires maximum time to restore it to good condition.

For classic microwaves or cooktops, he can repair them in just one or two hours. Especially since the repair does not require any spare parts, the operation is quicker to complete.

If the equipment is a heat pump dryer, Murfy cannot assist you for logistical reasons. The same applies to extractor hoods and many other professional appliances.

Regarding intervention times, the team can come on site within 48 hours after the appointment is made.

What are the qualifications of Murfy technicians?

• Traditional diploma: Usually, the role of appliance repair technician is reserved for those who have a technical certificate for installer-repairer professions or a diploma such as a CAP level.
• Flexible recruitment: But Murfy does not require any complex qualification to apply for a job in the company.
• Minimal experience: Moreover, the company hires those who even have a first experience as an appliance technician. They have the opportunity to join the Murfy repair network.
• Internal training: If you have no experience in the field, you can follow the training offered by the company for 6 months. This offer benefits from a scheme funded by Pôle Emploi.

What do customers say about Murfy’s services in France?

More and more people are satisfied with Murfy’s services. They particularly appreciate the team’s skills, integrity, punctuality, and professionalism.

When committed to repairing an appliance, they manage to restore it within shorter timeframes. After the repair, the technician provides better advice for its maintenance and correct future use.

Many customers highlight that he has a commendable sense of listening. When they ask questions, the specialist gives them clear and precise answers.

And even if the equipment does not work as they wish, they can at any time request a second intervention from a repair technician.